Web Browser Troubleshooting

COOLSIS speeds-up by instructing your web browser to store many parts of the site in its local cache (usually on your hard drive), so that they are downloaded only when they expire (usually weekly). Those include previously viewed images, style sheets, JavaScript codes, etc.

Sometimes this may have undesirable—and highly confusing—results, such as a recent COOLSIS release that appears to be ignored by your browser. There may be other abnormalities, such as changes to the site's interface or modified user preferences having no effect on your actual screen.

When you encounter any odd behavior, please try clearing your browser's entire cache first. This will make your browser download everything freshly from our server again. Clearing the cache will also help your browser to perform better and it also gets the latest COOLSIS releases automatically.
Please try this before reporting the problem. If the problem persists, report it at COOLSIS.
 

How to clear your browser's cache;

Below we give a step by step guide to clear cache for the most popular Internet Browsers depending on the Operating System installed on your computer. Please read the section that fits your computer's configuration very carefully.
 
  • Windows Operating Systems
    • Internet Explorer 8
    • Internet Explorer 7
    • Firefox 3.5
    • Firefox 3
     
  • Mac OS X
    • Firefox 3.5
    • Firefox 3 

Internet Explorer 8 

  1. From the Safety menu in the upper right, click Delete Browsing History... . 
  2. Deselect (i.e., uncheck) Preserve Favorites website data, and select (i.e., check) Temporary Internet files, Cookies, and History. 
  3. Click Delete. (Fig.1)
 

Internet Explorer 7

  1. From the Tools menu in the upper right, select Delete Browsing History. 
  2. Next to "Temporary Internet Files", click Delete files... .

To delete your cookies, click Delete Cookies.

  1. Click Close, and then click OK to exit.
 

Firefox 3.5 for Windows

  1. From the Tools menu, select Clear Recent History... . 
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now. (Fig.2)
 

Firefox 3 for Windows

From the Tools menu, select Clear Private Data... , and then check Cache and Cookies. Click Clear Private Data Now.

 

Safari

  1. From the Safari menu, select Reset Safari... . 
  2. From the menu, only select Empty the cache and Remove all cookies, then press Reset.
 

Firefox 3.5 for Mac OS X

  1. From the Tools menu, select Clear Recent History... . 
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to "Details" to choose what history elements to clear. Click Clear Now. (Fig.3)
 

Firefox 3 for Mac OS X

  1. In Firefox, from the Tools menu, select Clear Private Data. 
  2. Make sure Cache and Cookies are checked, and then click Clear Private Data Now
If you encounter any problem during the procedure or if you have different configuration that were not mentioned on this document please contact school admin. Thank you for your cooperation. 
 
 
 
Fig1.Internet Explorer 8
 
 
 
Fig2.Firefox for Windows
 
 
 
Fig3.Firefox for Mac OS X